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2024 Technology Preview Program

2024 Technology Preview Program:
Master powerful new features and shape the latest BIM-enabled innovations

Installation & update
About program installation and update, hardware, operating systems, setup, etc.

Key Content is Not Accessible

Narska
Advocate
I get this error when trying to download my software key to my lap top: "key content is not accessible"

This software key works on my desktop, I upload it back to the cloud and I can't d/l it.

Any ideas? Have not seen this issue documented anywhere.
Tomasz Mlynarski
New York based Architect
2 REPLIES 2
Anonymous
Not applicable
am having exactly the same issues. this is my first purchase

i tried downloading the software key for the first time and i get the error message,
key content is not accessible.

help!
Daniel Kovacs
Graphisoft Alumni
Graphisoft Alumni
Hello,

This is a general error message about the unsuccessful software key downloading. In most of the cases, this is caused by a strict firewall or virus checker software that doesn't let License Manager Tool create the license file.
You can try to disable/quit your Anti-virus software (or anything running in the background that could interfere) and try it again. See if that helps.

It is also possible that you are not administrator on your computer. You can check if you have full reading and writing permission on your computer (and/or ask your administrator).

If the issue still persists, and these suggestions didn't help, you should contact your local support team/distributor for help.

Regards,
Daniel Alexander Kovacs

Professional Services Consultant

GRAPHISOFT



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