Hello,
We have been experiencing an intermittent connection issue with our BIMcloud SaaS environment:
BIMcloud: towimconsulting.bimcloud.com
Archicad regularly displays either “BIMcloud is not available” or “BIMcloud Server is not available”, preventing Teamwork communication.
We have carried out several network tests:
- towimconsulting.bimcloud.com remains accessible through a web browser.
- TCP connection tests on port 443 have produced intermittent results.
- We tested the connection using two different networks, including our regular Internet connection and a 4G/5G mobile hotspot.
- At certain times, Archicad's Network Diagnostic shows the BIMcloud Manager as reachable, while the BIMcloud Server at towimconsulting-data.bimcloud.com is reported as unavailable.
- At other times, on the exact same network and without changing any configuration, Archicad reports that the main BIMcloud address itself is unavailable.
- The Teamwork connection has also temporarily started working again before becoming unavailable shortly afterwards.
Given the intermittent nature of the issue and the fact that it occurs across different Internet connections, we suspect that the problem may be related to our BIMcloud SaaS instance or the Teamwork service rather than to local network filtering.
Operating system used: Windows
