Error occured during the last teamwork operation

[jamesMorris]

We already spent a lot of time in previous threads.

Anyway, since we did not encounter this issue for almost a year, I am ready for a fresh start. 

No bad feelings from my end. Let's see if we can solve this issue. 

I am gonna transparently write down my interactions. That way we have an exact log. Maybe this can help Graphisoft reconsider some internal structures. 

So today I called IDC (we have Keymember support) because of this error:

9. Oktober 2026 11:37
Ticket Number 3388.

The nice lady on the phone told me that it can have many issues triggering this. I should save the PLN and reupload it. 

I told her that I know how to handle the issue, and that I am more interested in escalating it to second or third level support, so we can finally get to actually solve the issue instead of just workarounds. 

She said she understands, but can't do anything. I should write a support ticket.

[jamesMorris]

9. Oktober 2026 12:32

I opened a Support ticket.

Second-level Fallnummer is: HTL00111630

I wrote that I would love to solve the issue and that I am going to transparently document the interactions here. 

I also told them that I have very big news, since I noticed something new!

User M. gets the error. 

But the changes from user M. were transferred to bimserver. User G. can see them! This is astonishing!

The second thing that I found very interesting: you won't see that on the bimserver! You only see that user M received, but not that he (successfully) sent changes.