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Wall height glitch

Anonymous
Not applicable
We are a small firm new to archicad in the last month. We are experiencing serious issues with walls displaying incorrectly, but claiming to be correct in the dialogue box. These walls obtain some kind of "phantom object" that I will outline later, and shorten in height, with an invisible object keeping them below where they should be. The issue is compounded in teamwork. I can "fix" the walls by changing them to any random number, and then changing them back to what they should be, erasing the "phantom object", but as soon as I fix mine, everyone else's walls become all screwed up, and if they fix theirs, mine immediately becomes screwed up. Only one person can view the walls as they correctly should be displayed.

Here is the "phantom" object inhabiting our wall types:
http://prntscr.com/77i23n

As you can see, the wall is set to 0" from roof level, but it shown with four noted outlining an invisible object keeping it below that level line. This thing and those four nodes appear even when the wall is set below the level line on purpose and can happen to any wall type at any height. It happens to us with premade walls and with custom walls. With simple profiles and complex profiles.

If I set the height to 1', and then change it back to 0, this happens:
http://prntscr.com/77i3hj

Suddenly it is correct again.

However as soon as I correct this wall, and save changes, everyone else on the team suddenly inherits the phantom object. If they fix theirs, mine reverts to incorrect again.

Here are screenshots showing other walls and conditions:

http://prntscr.com/77i44j

http://prntscr.com/77i4ee

http://prntscr.com/77i4mq


I called archicad support and emailed them with these issues. They said they have never seen this before. I sent them the archicad file, they said they were able to replicate the problem, but have no idea how to fix it or what to do.

Any suggestions? We are not able to continue using this product in this environment.....
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