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Why i can't sign up in Archicad Software?

Agon Sasdiku

Hello everyone,


I recently got Archicad 25 and while i wanted to publish a bimx hyper-model , so i can share my project to my friend, but while doing  so , it is necessary to sign in to my graphisoft ID, and when i clicked sign in , a blank dialogue window pops-up and nothing happens. 

Also , when i first open the software, its trying to get me to sign in, but nothing happens and then i have to click skip sign in , in order to proceed working with my projects.


Pleas help me!


Accepted Solutions

Thank you very much for the screenshot!


This issue is similar to one of the reports we had: if you have an Intel Iris Xe graphics card, it could be the case. I would like to ask for a System Information file (How to Save System Information of Your Computer) for further checking.

Please try to update the driver to the most recent version, and see if the issue gets resolved if you have this type of card.


Best regards,


Minh Nguyen
Technical Support Engineer

View solution in original post

Barry Kelly

So you have a Graphisoft ID and you know the sign in name and password?

But when you enter the information and press login, nothing happens?


Can you try accessing with different browsers to see what happens?







One of the forum moderators.
Versions 6.5 to 27
Dell XPS- i7-6700 @ 3.4Ghz, 16GB ram, GeForce GTX 960 (2GB), Windows 10
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Agon Sasdiku

Hi Barry.


Actually , i dont have any problem with my graphisoft ID or my browser.

The problem is within the software of Archicad. Im trying to sign in from the software, not from my browser.

Each time when i click  'sign in' , i just get a blank window and nothing really happens. So literally i dont even have the chance to enter my ID information.

Thank you.



@Agon Sasdiku  Are you using Publisher? If so, in Publishing Properties have you signed into your account?

How to: Create BIMx Hyper-Model from Publisher 

Apple iMac Intel i9 / macOS Sonoma / AC27UKI (most recent builds.. if they work)


There is no problem with the publishing part, its just that i can't sign in in general. I cant type in my ID information. I think the problem has to do with the software , maybe a type of glitch or bug, i don't know.

Here is a screenshot where the log in window its just a frozen window with some of the lines supposed to be the input space for your ID info, but most of the time this window its just blank. I can't type in anything on this window


Capture d’écran 2021-09-30 134934.png


I have the exact same problem

Minh Nguyen
Graphisoft Alumni
Graphisoft Alumni

Hi All,


Thank you very much for the report and I am very sorry to hear about the issue!


First, I would like to check whether there might be any problem with antivirus/firewall software blocking the connection to our server? Can you sign in with your browser using the following URL:


If yes, then there might be a problem with the sign-in window inside Archicad. At the startup dialog, there is a similar window if you click on the top right corner button (Sign in). Does this window work for you?


Looking forward to hearing from you!

Best regards,


Minh Nguyen
Technical Support Engineer


I have no problem with signing in when I click the link. The problem is signing in in the program. I can't sign in in the startup dialog or inside Archicad so neither of them work.
Best regards
Ole Andreas Rye

Hi Ole,


Thank you for the confirmation!

I'm wondering if you try to sign in inside Archicad, is there anything loaded, or you only see a white screen?


Best regards,


Minh Nguyen
Technical Support Engineer

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