cannot rendering because cinerender won't open

[Anonymous]

so I wanted to render, but there's a problem with cinerender and I don't know how to fix it. It said "cinerender by maxon has unexpectedly closed, u need to restart the archicad". I literally re - download again my archicad but it's still like that.

[Daniel Kovacs]

Dear alifia,

It is a known problem caused by the cinerender add-on. This video explains the issue and the solution to the problem, usually this helps:
https://www.youtube.com/watch?v=F3u1XHktYOI

Otherwise, this thread is also about a similar error message, if the above video doesn't help, see how that turns out, it might help you as well:
http://archicad-talk.graphisoft.com/viewtopic.php?t=58351

Regards,