Hi John,
I'm sorry we disappointed you.
I have a few things to add. Graphisoft definitely has quality control and quality assurance teams. The problem is that the US Library has a lot of legacy features and legacy bugs. Since the people who developed them don't work here anymore, we cannot sort out the bugs and the features.
We have a project right now about understanding the US features better - involving American architects. I truly hope we can make a difference for the future.
For AC14 we already made some fixes but in case you know of some definite problems, please let us know about them specifically. We may be able to fix the important issues which bug you the most.
Best regards,
Zsolt
Zsolt Táskai
ArchiCAD Development - GDL Team
AC13, AC14 and upwards...