@NMArchitects I recommend starting a fresh topic about the SaaS license issue. I've not used it (although it sounds like a great platform) - but I thought I had read or heard that you can buy more user licenses from within the product if logged on as the administrator? This article:
https://community.graphisoft.com/t5/Let-s-get-started/BIMcloud-as-a-Service/ta-p/304068
says:
"you can change the number of BIMcloud User Licenses through the webshop interface. If you add more BIMcloud User Licenses, the change becomes effective the next day. If you reduce the number of BIMcloud User Licenses, the changes will be effective from the next billing period (following month)."
Not being a platform user, I don't know if this "webshop interface" is part of the SaaS interface menus... or is the shop linked by the OP here.
In any case, since support is provided by local tech support, I'm surprised that they could not help you with this issue. 🤔
