Cannot login to MyArchicad

[ManuelTomas]

Hi there,

I've been trying to access the MyArchicad page to get the serial number of my educational license. When the page opens, i click the "login" button, log in using my credentials, and the page returns to the MyArchicad page, apparentelly without me being logged in, as the login button still shows up and my licenses don't appear.

Does anyone have an idea of what's happening?

Thanks in advance,

Manuel Tomás

[Minh Nguyen]

Hello Tomás,

Happy New Year!

Thank you very much for the question!

From the description, it seems like 3rd party cookies was not allowed, thus the sign-in process via Graphisoft ID failed. Could you please make sure that it is enabled for the browser you are using and try again? Also, have you tried using another browser?

Looking forward to hearing from you!

Best regards,

Minh

[ManuelTomas]

Hi,

Happy new year!

Thanks for the reply,

I verified my browser settings and 3rd party cookies are enabled.

I also tried to use Chrome, Edge and Firefox, and none seems to work.

It is also weird that the login works here at Graphisoft Community, but not at the MyArchicad page.

I'll patiently wait for a reply,

Manuel Tomás

[Minh Nguyen]

Hi Tomás,

Thank you very much for the confirmation!

If that's the case, we will need some further investigation by our developers. To better understand the situation, is it possible for you to make a recording of the process (trying to sign in from MyArchicad site)?

Please let me know if you need a secure place to upload the video also.

Thank you very much!

Best regards,

Minh

[ManuelTomas]

Hi,

I can send a recording of that process, but I would a secure place to upload it as it may contain personal info.

Best regards,

Manuel Tomás

[Minh Nguyen]

Dear Tomás,

Thank you very much! I have sent you a link, with which you can upload the video to us.

Please let me know when the upload process finishes.

Thank you very much!

Best regards,

Minh

[maritoma97]

Hi, 

I'm having the same problem! Did you manage to solve it? 

Thank you

[ManuelTomas]

Hi,

The problem is not solved yet, Minh (Graphisoft Moderator) reported the problem to the developer team, but they have not replied yet

Best regards,

Manuel Tomás

[AndreMadu55]

Hi,

I am having the same problem.

Is the problem already solved?

Best regards,

André Madureira

[ManuelTomas]

Hi,

As I replied to maritoma97 yesterday, the problem is not soved yet

Best regards,

Manuel Tomás