Not getting an educational serial number

[Elisar]

I am an architecture student and our teachers asked us to specifically work with archicad using the free educational license, first time i did i received an email that my request for the license is successfuland that i will get it in few days.

After 2 days it rejected my request because the document i uploaded was wrong, I discussed with other students what document did they use (and worked for them) and then i reapplyed again and corrected it.

Now the thing is 1) i didnt recieve a conforming email, that my request is accepted like first time

2) it has been 2 weeks and I didnt get any serial number or anything (spamm folder in the email is checked too)

3) whenever i look at the status of the license, it says: "No serial number has been issued yet, please wait for our response" which means that my request is still looked at, and it says a request would be seen within 5 work days, so i am not sure what went wrong here anymore 

4) I really need to get those license already for my homeworks in multiple subjects, and deadlines too.

Thank you for reading

[eddy007]

T

Hi Laszio, Thank you for the information.

Do you know who replaced him? On the Italian support contact page, his details are still listed, but nobody has answered me for a month. Could you suggest his new contact email? Please find below the link/screenshoot that needs to be updated.

https://myarchicad.graphisoft.com/PROFILE/Contact.aspx

I have a problem with the language settings in my profile, which is preventing me from renewing the license

Thanks, 

Edoardo

[Laszlo Nagy]

I ma not sure there is now a specific person who deals with these types of issues, because now, users are advised to use that web site I posted the link of, if they have an issue.

I have forwarded the contact page issue to the web team at GS HQ, so that info should be updated shortly. 

[Affi]

I have the same issue...