Retrieve soft key

[Marla B]

I downloaded my key into my old laptop that I hadn't used in a couple of years.  Then when I tried to upgrade my Archicad to the version on my desktop, the laptop crashed.  IT guys were not able to save it.  Bought a new laptop, but now how do I replace the key since I can't upload the old one from the crashed laptop???

[Karl Ottenstein]

You have to contact technical support for your country, which is typically the distributor you purchased from.