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Licensing
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Retrieve soft key

Marla B
Newcomer

I downloaded my key into my old laptop that I hadn't used in a couple of years.  Then when I tried to upgrade my Archicad to the version on my desktop, the laptop crashed.  IT guys were not able to save it.  Bought a new laptop, but now how do I replace the key since I can't upload the old one from the crashed laptop???

1 REPLY 1
Karl Ottenstein
Moderator

You have to contact technical support for your country, which is typically the distributor you purchased from.

One of the forum moderators
AC 28 USA and earlier   •   macOS Sonoma 14.7.1, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB