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Licensing
About all sorts of licenses, their management, Graphisoft ID, Graphisoft Store, License Manager Tool, etc.
SOLVED!

mac pro damage, license inside

EnricoE
Participant

Hi, my computer broke and the license is stuck inside. I have already contacted support and they responded but I didn't understand one thing. They wrote that I have to destroy the license. But I don't know how to do it. Then they will blacklist it and replace it with a new one. But I should explain in the form how I destroyed the license. can someone help me?

1 ACCEPTED SOLUTION

Accepted Solutions
Solution
Karl Ottenstein
Moderator

Nothing to do... dead license inside a dead machine.  Let them know to just blacklist it and give you a new one.

 

One of the forum moderators
AC 28 USA and earlier   •   macOS Sonoma 14.7.1, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB

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1 REPLY 1
Solution
Karl Ottenstein
Moderator

Nothing to do... dead license inside a dead machine.  Let them know to just blacklist it and give you a new one.

 

One of the forum moderators
AC 28 USA and earlier   •   macOS Sonoma 14.7.1, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB