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mac pro damage, license inside

EnricoE
Participant

Hi, my computer broke and the license is stuck inside. I have already contacted support and they responded but I didn't understand one thing. They wrote that I have to destroy the license. But I don't know how to do it. Then they will blacklist it and replace it with a new one. But I should explain in the form how I destroyed the license. can someone help me?

1 ACCEPTED SOLUTION

Accepted Solutions
Solution
Karl Ottenstein
Moderator

Nothing to do... dead license inside a dead machine.  Let them know to just blacklist it and give you a new one.

 

One of the forum moderators
AC 28 USA and earlier   •   macOS Sequoia 15.2, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB

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1 REPLY 1
Solution
Karl Ottenstein
Moderator

Nothing to do... dead license inside a dead machine.  Let them know to just blacklist it and give you a new one.

 

One of the forum moderators
AC 28 USA and earlier   •   macOS Sequoia 15.2, MacBook Pro M2 Max 12CPU/30GPU cores, 32GB