"License in use on your other device"

[Ebatte]

After updating to the new cloud licensing system, all of our users receive a notification after joining a network outside of the company, or after rejoining the company network - "License in use on your other device"

Of course, no one has another device. This notice is purely prompted by the change in network, which is not by design. I find it hard to believe that we may be the first/only cloud license users to experience this, but GS support seems to have never heard of it.

Anyone else?

Operating system used: Mac Apple Silicon 15.3 Sequoia

[Lingwisyer]

I wonder if it is a continuation of this thread... Maybe they broke it again...

[Ebatte]

Thanks for the reference.

@Tamas Gaspar please give us your input on this.

[Norbert Kucsma]

Hi All,

Thank you for your input. 

To clarify, the issue discussed earlier in this thread has already been resolved and is not related to the current problem.

Our developers are actively collaborating with our licensing provider to investigate the recent issue. They are also analyzing the logs @Ebatte provided earlier.

If you are facing similar or the same symptoms, please get in touch with your local support and send them the Archicad FastLoggers files and GSReport files. Feel free to reference this thread and include the comment from Graphisoft HQ. The provided logs will aid our ongoing investigation.

We appreciate your patience, and we will share updates here as soon as we have more information.

Kind regards,

[Ebatte]

Thank for the info Norbert.

Since this was submitted 3 weeks ago, when should we expect more detailed information about the investigation?

[Ebatte]

Norbert....4 weeks and counting with almost no communication from GS and no solution. Hello????

[Karl Ottenstein]

it’s disappointing to read about your experience, Eric, and not just because your firm has been a customer for decades.  Pretty mind blowing to me that this wasn’t escalated as a highest priority issue.

[Ebatte]

Yep. 27 year customer and I just paid for 3 years up front and this is the thanks I get.