Arched Doors and Windows aren't cutting into walls correctly in 3D

[HPAarchitects]

Hi, can anyone please help here.

I've upload pre-load arched doors and windows into my model but all the sudden they aren't showing up correctly in 3D. The arched doors and windows are showing they are cut into the wall with a rectangular shape and and not taking the shape of the doors and windows. As well as there in a portion of the wall missing for underneath the sidelights of another pre-load door.

 

[Barry Kelly]

The rectangular holes are because the WALLHOLE has not been defined in the object properly.

Did you (or someone else) create these by 'save as window object' ?

If so, you did not follow the correct procedure for creating the wallhole (i.e. save with a slab the shape of the hole with an ID of "WALLHOLE").

If you didn't create the window objects, you will need to contact the person that did.

If they are standard windows from the default library, I do not understand why this is happening.

Barry.

[HPAarchitects]

Hi Barry,

No, they are default arched windows and doors from the default library... It was been fine for the past week but when i opened the program the other day the windows and doors all the sudden looked like this and I have no clue what happened.

[Barry Kelly]

If they are default library objects, I can't think what the problem would be.

They should be fine.

It shouldn't be a problem with the library that is loaded, but may pay to check that is OK and there are no errors in the Library manager.

Maybe it is a Model View Option?

You can adjust the detail level of doors/windows in 3D, but they appear to be fully detailed in your image, and it shouldn't affect the wallholes anyway.

If you try another file, do you get the same result?

Have you restarted your machine lately?

You would be surprised of the problems that fixes if you have not done so in a while.

Barry.

[Coralie]

Hi,

Did you end up finding the solution? I have the same problem lately only with door elements. 

A dooropening/wallhole works just fine. But  once there's a door element, the cut out isn't right. I have this with our own doors but also with the standard archicad door elements. 

I have tried restarting my pc, restarting archicad, changing modelviews, model options, saving the file into another file, but nothing seems to work. 

Thanks in advance! 

[Barry Kelly]

Check the libraries you have loaded (also check your embedded library).

There was a similar post just a few weeks ago and it seems an extra loaded library was overriding the macro that cute the arched wallhole.

https://community.graphisoft.com/t5/GDL/Rounded-window-rectangle-wall-opening/m-p/658597/highlight/t...

Remove any libraries that you do not need.

Barry.

[Coralie]

Hi Barry, 

Thanks for the follow up, we tried deleting one by one the libraries but that doesn't change anything. 

I did the last update of archicad, but that also doesn't do anything. I also sent the file already to our helpdesk at KUBUS, my file doesn't show the problem on his devise, which is weird. 

We are going to try to redownload archicad this evening in the meantime. 

If there's something else you think of, let me know. 

[Barry Kelly]

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@Coralie wrote:

I also sent the file already to our helpdesk at KUBUS, my file doesn't show the problem on his devise, which is weird.

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Which makes me think it is still a library issue.

If you start a new file from the default Graphisoft template and place an arched window or door in a wall, what happens?

If it works as expected, you know there is nothing wrong with Archicad or the default library.

Barry.

[Coralie]

So a college of mine found a solution, but still weird that this is happening.

We deleted the MEP and KME library of archicad 27, added the MEP and KME library of archicad 26. This fixed the problem. After we added KME 27 back to have all of my objects and still works fine. 

the weird thing is, that this happened out of the blue without changing our libraries, and only one colleague doesn't have this problem with my files. We think there's maybe a bug in the library? if that's possible. 

Anyways, thank you for your advise. 

[Barry Kelly]

I don't think it is an issue with the MEP library as I don't think that would have windows or wall holes in it.

I don't know what the KME library is, but maybe it has a macro for wall holes?

If Archicad thinks they are the same macro (even though they have different content) then maybe unloading and re-loading the libraries has changed the order of which file is used.

If there are two objects or macros that Archicad thinks are the same, it will only use one of them.

This is all just a guess though on my part.

Barry.