Graphisoft TECHNICAL SUPPORT

[Anonymous]

Just received notice from my reseller that they will no longer be providing direct technical support. The announcement says - "Effective immediately Graphisoft NA will require all technical questions and issues to go directly to their in-house support team. Graphisoft NA has mandated that their resellers no longer be the first line of support and that you call them directly." Notice stated that effective date was June 1, 2010.

I had been receiving good, reliable, responsive tech support from my reseller and this revision seems 'odd'. will have to wait and see how the new system compares to the retired system. I liked the 'local' contact and sense of community.

Does anyone have an inkling of the reasons other than what was outlined in the announcement explanatory link?

[Anonymous]

zeropointreference wrote:
.... Someone has to pay for the support and it's probably makes sense to the Graphisoft bean counters to remove that aspect of the cost of however they compensate the local resellers and centralize it into something more efficient.

Interesting idea. Over the years, there have been some customers who thought that GS paid the VARs for supporting end users. I don't think that was ever conceptually or actually true among any resellers I knew.