PDF Insertion not working

[Anonymous]

I can't seem to insert a PDF. It shows up with a frame but nothing actually showing. I recently installed the latest AC14 Hotfix. Anyone else having this problem with the latest Hotfix?

[JaredBanks]

under properties, is the on-screen preview set to full precision (or quick preview)?

Are you just dragging and dropping the PDF or going through a tool first?

Also, are you putting in the layout book?

By the way, do I have you on the Minnesota User Group list? If not... we should talk.

[Anonymous]

Its set to full precision and I have tried drag and drop and the tool. As well as in the layout and model. It is also happen on multiple computers in our office. And yes, I am a frequent MNACUG attendee.

[JaredBanks]

Are the files old files that have been upgraded from v13? Try starting a fresh file from the latest hotfix and see if that works.

Also is it only PDFs or are other formats also causing the problem?

[Anonymous]

It is only happening in projects upgraded from v13. Its seems to be only PDFs as all other external content seems to work.

[JaredBanks]

Sounds like a bug that wasn't known about or resolved in the latest hotfix. Can you use a different file format instead of PDFs for those projects?

[Anonymous]

Yeah I think I might have to turn them to .jpg. Thanks for your help Jared!

[JaredBanks]

HAL9000 wrote:
Yeah I think I might have to turn them to .jpg.

Glad to help. Sorry it's just a work around and not a better answer. The dangers of migrating projects...

[Anonymous]

I have run into this issue in my office. If you open Drawing Manager and check status and then run an update on the pdf's they should come back.

[Anonymous]

Check the path for the file your attempting to insert.

Are there any strange characters in it?
Like a "/" in the name of a folder the pdf is in?

Mac OS will allow you to have a "/" in a folder name, or even an individual file name (if you go and change it after the fact), but this can/will cause some issues.

I had that happen where there was a"/" in a folder name... half of the pdf's inserted fine, the other half came in as you first described.