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The screen display in 3d is black

Mone
Contributor

When I turn on "transparency" on the 3d settings the screen on 3d turns black but when I turn off "transparency" it's the opposite. is there something wrong with my laptop? but on version 24 it's fine.

can someone help me?  see the video below👇

1 ACCEPTED SOLUTION

Accepted Solutions
Solution
scottjm
Advisor

My hunch would be a graphics card driver issue. I would make sure these are all up to date. 
what graphics card are you running?

I believe between 24 and 25 there were some changes to the 3D rendering engine. 

Scott J. Moore | Fulton Trotter Architects | BIM Manager, Associate, Architect
Since AC13 | Current versions AC23.7000 & AC26.5002 | BIMCloud Basic | Python, GDL, VBA, PHP, SQL, CSS
Certified Graphisoft BIM Manger (2022)
Win 10, i9-9900K, 32GB, Quadro P2200, 500GB NVMe

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Solution
scottjm
Advisor

My hunch would be a graphics card driver issue. I would make sure these are all up to date. 
what graphics card are you running?

I believe between 24 and 25 there were some changes to the 3D rendering engine. 

Scott J. Moore | Fulton Trotter Architects | BIM Manager, Associate, Architect
Since AC13 | Current versions AC23.7000 & AC26.5002 | BIMCloud Basic | Python, GDL, VBA, PHP, SQL, CSS
Certified Graphisoft BIM Manger (2022)
Win 10, i9-9900K, 32GB, Quadro P2200, 500GB NVMe

I use amd radeon graphics card. default from amd ryzen processor. does microsoft visual++ affect the 3d display?