EcoDesigner STAR 24 - "The modeling a thermal bridge..." tool is missing

[Anonymous]

EcoDesigner STAR 24 - "The modeling a thermal bridge..." tool is missing

[Laszlo Nagy]

Which version of AC24 is this? In my AC24 INT, the command is there.
You can add the command to the menu in the Work Environment Dialog.

(It may be a good idea for you to specify your Archicad version and computer configuration in your signature so we can help you better.)

[Anonymous]

LaszloNagy wrote:
Which version of AC24 is this? In my AC24 INT, the command is there.
You can add the command to the menu in the Work Environment Dialog.

(It may be a good idea for you to specify your Archicad version and computer configuration in your signature so we can help you better.)

ARCHICAD 24 3008 RUS FULL

i9-10920X CPU @ 3.5 GHz 3.5 GHz
256 GB RAM
NVIDIA GeForce RTX 2080 Ti
BENQ 3840 х 2160
WIINDOWS 10 PRO

[Laszlo Nagy]

In the field above the list, you should choose the "All commands in alphabetical order" instead of "All menus in alphabetical order" and you will find the command in the list.

[Anonymous]

Thank you for trying to help me.
This tool is not in the configuration lists. I asked other Russian users. No one has this tool. Most likely, this is a bug in the release of AC24 3008 RUS for Russia.
The only thing I would ask you to do is point out the bug to The developer

[Laszlo Nagy]

Understand, I will forward this info to the GRAPHISOFT developers.

[Minh Nguyen]

Hello,

Thank you very much for sharing the issue and I am very sorry about the experience!

I installed AC24 RUS 3008 into my laptop, but the Thermal Bridge Simulation is there. Strangely, the very same tool disappears from my AC24 INT 3008, and same as you, I cannot find it anywhere. Let me ask our developers to see if we can bring it back somehow.

Once we have a conclusion, I will let you know!

Best regards,
Minh

[Minh Nguyen]

Hello again,

I was able to fix this issue by performing Preferences Cleaning: https://helpcenter.graphisoft.com/knowledgebase/25464/

Could you give it a try and let me know if it helps?

Thank you very much!

Best regards,
Minh

[Laszlo Nagy]

TISSOT,

If you go to the Help > "License Information" Dialog, do you see that you have and "EcoDesigner STAR" license along with the "Archicad" license in the "Available Products" field at the top?

Minh,

I can see Archicad is spelled "ARCHICAD" in this Dialog. Could you let the responsible team know about it so they can correct it to the proper form ("Archicad")?

[Minh Nguyen]

Hi Laci,

Thanks for your comment!

Regarding the License Information dialog: I let my team know about it. I guess there must be an initiative to correct all ARCHICAD into Archicad.

Regarding EcoDesigner STAR license: although I do have that one listed in License Information, it was not yet borrowed, therefore I think it could be similar to the situation without EcoDesigner STAR. Nevertheless, without EcoDesigner STAR license, the Thermal Bridge simulation won't work.

Best regards,
Minh