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SOLVED!

BIMcloud EDU servers not connecting

ISSUQ07
Newcomer

Did someone else can't use teamwork edu servers since this morning? 

1 ACCEPTED SOLUTION

Accepted Solutions
Solution
Tamas Gaspar
Graphisoft
Graphisoft

Dear All,

We have received several reports about BIMcloud connection error last Saturday morning (Central European Time). The development manually raised the resources behind the system, so it stopped happening. We are still investigating the root cause of the issue to be able to provide a proper solution for that and prevent it happening in the future.

If you happen to experience it again, please contact your local support representative, who can escalate the matter to Graphisoft Headquarters as soon as possible.

Sorry for the inconveniences,

Tamás Gáspár

Tamás Gáspár


Manager, Partner Technical Support, Graphisoft

View solution in original post

2 REPLIES 2
furtonb
Advisor

Yes, my students noticed me today earlier (we are located in Budapest – I don't know where you are).

I don't see any signs of scheduled maintenance.

odv.hu | actively using: AC26-28 INT/HUN - multiple builds | Rhino6-8 latest build | macOS @ apple silicon / win10 x64
Solution
Tamas Gaspar
Graphisoft
Graphisoft

Dear All,

We have received several reports about BIMcloud connection error last Saturday morning (Central European Time). The development manually raised the resources behind the system, so it stopped happening. We are still investigating the root cause of the issue to be able to provide a proper solution for that and prevent it happening in the future.

If you happen to experience it again, please contact your local support representative, who can escalate the matter to Graphisoft Headquarters as soon as possible.

Sorry for the inconveniences,

Tamás Gáspár

Tamás Gáspár


Manager, Partner Technical Support, Graphisoft