BIMcloud SaaS suddenly became inaccessible

[core]

We are currently experiencing a critical issue with our BIMcloud SaaS server. While our team was actively working on a Teamwork project, the server suddenly became inaccessible, and now none of our team members can connect. 

[Tamas Gaspar]

Dear @core,

We identified that a limited number of tenants experienced an outage, resulting in BIMcloud being inaccessible both from web browsers and from Archicad.

Our development has already identified the root cause and is actively working on the fix. As a result, the affected tenants are being restored and most of them are already available again.

We apologize for any inconvenience this may have caused and appreciate your understanding and patience as we resolve the situation. If you have any further questions or need assistance, please contact your local technical support representative.

Regards,
Tamás

[Tamas Gaspar]

Hi,

All the BIMcloud tenants are fixed, none of them should have the issue anymore.

Thanks for the patience again!