Situation: work on BIMcloud projects is seriously hindered, most of the clients (ARCHICAD) are affected.
- If Teamwork is working, but the performance is extremely slow with most of the users (or with all users), then close all ARCHICAD or limit Teamwork operations (do not send/receive/reserve/release), and wait at least 15 minutes. Then start an ARCHICAD and check Teamwork again.
- Use "Check Connections" (in version 18) or "Run Network Diagnostic" (from version 19) function in the "Open/Join Teamwork Project" dialog in an ARCHICAD.
- If there is a reverse proxy installed, restart the proxy.
- Check the available free space in the hard drive(s) where BIMcloud Server(s) is installed. Free at least 15 percent of the storage space.
- Check the available free space in the hard drive where BIMcloud Manager is installed. Free at least 15 percent of the storage space.
- Open BIMcloud Manager User Interface in a browser and login as masteradmin.
- Check BIMcloud Server(s)'s status under the "Servers" panel. If the status is "stopped" try to start the server module and wait at least 2 minutes, then refresh the browser window.
- Check the available licenses under the "Servers" panel.
- If licenses are not available, open CodeMeter and restart the CodeMeter Service in the computer where the licenses are stored. Wait at least 5 minutes.
- If licenses are not available, in case of CodeMeter hardware keys, unplug then plugin the keys. Wait at least 5 minutes.
- Open Task Manager (in Windows) or Activity Monitor (in OS X) and check the CPU/Memory/Network/Disk usage. If another application uses nearly all of the resources it is possible that this prevents BIMcloud's proper operation.
- Restart the services (in Windows) or launch daemons (in OS X) manually.
- Restart the server computer.
- If computer restart did not help, contact GRAPHISOFT Support!
