DNS issues with new Windows BIM server setup

[Anonymous]

I have done many a BIM server on Macintosh and this is my first time doing it on Widows.
I first setup the local DNS system so that the a phrase bimserver.company.com refers to the local static IP of the server.
In fact, when I use a command line to ping that phrase it returns with the correct local IP address.
I then ran through the standard install and all went well.
At the very end I log into the server and it wants to know the address for the server.
I put in the http://[dns name that works]:[port I assigned to the manager] and I get a connection error
I replace JUST the dns name with the IP address and it works fine.
What am I doing wrong?
I need it to work with a phrase - so that ArchiCAD users with laptops can connect to the server from in and outside the office - and I can setup DNS so that it resolves correctly - wherever they are.

[hybrid]

Hi. You can see it here.
https://ru.learn.graphisoft.com/user_catalog_class/show/17802

[Anonymous]

Anyone else have any suggestions?
The one above is just an offer to take an online course to learn the BIM server for 9,999 euros.

[Noemi Balogh]

Ideas came into my mind:

• Both ports (22000 and 22001) are open

• Enter FQDN without ports - if it works this way, you might missed to setup something within your DNS / proxy / network equipment

[list=]

Does it work with any of the default recommendations? - Check these as well, it might help to narrow down the issue,

• Is this BIMcloud Basic or BIMcloud?

Noémi