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Teamwork & BIMcloud
About Teamwork, BIMcloud, BIMcloud Basic, BIMcloud Software as a Service, network settings, etc.

Slow Send/Receive to BIMCloud

Robert Nichols
I'm running ArchiCAD 23 on an iMac (10.15.6 Catalina).

Send/Receive events, really all TW tasks, seem to have increased in the amount of time required to complete. A new model created from native 23 template, with a single line drawn after the initial share, required 1:18 to do a send/receive. A subsequent send/receive with no keystrokes/elements added or changed since the 1:18 event, took 1:08 to complete.

Is this what others are seeing?

I have nominal gigabyte fiber internet service, so speed is not an issue. I have no indications DNS or other networks settings are amiss. I mention DNS as Console app shows the following item many, many times (approx. 20/second during the protracted s/r effort):

default 12:57:59.313052-0400 mDNSResponder [R2096757] DNSServiceQueryRecord(15000, 0, <private>, Addr) START PID[42240](ARCHICAD)
Mac Studio, 32gb ram, ArchiCAD v26 (Apple Silicon) MacOS 13
Noemi Balogh
Community Admin
Community Admin
Hi Robert,

I'm sorry to hear about your issue.

Can you please check with your upload speed / download speed / ping and share with us?

Also, I suggest to check these Help Center articles out if they might help you:

If none of them helps you, I suggest to contact your local support (GRAPHISOFT North America in your case) and send a Support Package from the project where you experience this issue. A little help:

Kind regards,

Noémi Balogh

Community Expert, Admin

Robert Nichols
Thanks for your response Noémi.

My internet connection is fast:

down = 855 mbps
up - 808 mbps

I'll pursue the other options you provided.
Mac Studio, 32gb ram, ArchiCAD v26 (Apple Silicon) MacOS 13