Try another type of 3d file(3dS,OBJ).I am not familiar with file types EI imports.
Petros
ArchiCAD 22 4023 UKI FULL,
Archicad 21 6013 UKI FULL, ArchiCAD 20 8005 UKI FULL
iMac Retina 5K, 27-inch, 2017
4.2 GHz Intel Core i7
32 GB 2400 MHz DDR4
Radeon Pro 580 8192 MB