Hi aazmataaz3k, Good day! I can't reach out to you via call since there is no contact given, please feel free to send me a note on your contact, so i can give you a call to address the issue that you are facing. Thank you and hope to hear from you so...

Dear Customer, may I know which reseller you contacted and how can I reach out to you? I can request our partner in Thailand to help resolve your request. Thank you and hope to hear from you soon Tee Ho