BTW if you are on macOS check your permission settings/privacy. A recent update has locked things down a bit more so it could just be you need to allow it to connect.

We're up in Toronto, hopefully there isn't an issue. 

We are not a small shop and always have projects on deadlines. So yeah they need a permanent fix to this and they need to let us know why this is happening.

Ditto in Toronto. OK, once I can live with. THIS is getting ridiculous and I do not think we ever got a full explanation (as promised) as to what happened last time.

This is not the best place to ask for help with that. Email Graphisoft support directly. Not sure what the email is for Aussies as here it is support.na@graphisoft.com but even they could at least point you in the right direction.