Sorry, we could not generate the image. The ai server is not available

[jurekwichlacz]

As you can see I have a problem with ai visualizer. When I'm trying to generate the photo, I get this message that ai server is not available. 

Operating system used: Windows 11

[Pawel Spychala]

Graphisoft has limited the use of AI visualizer to educational licenses and subscriptions - they don't give a damn about perpetual license holders.

[Barry Kelly]

---

@Pawel Spychala wrote:

Graphisoft has limited the use of AI visualizer to educational licenses and subscriptions - they don't give a damn about perpetual license holders.

---

If it was a license issue, the error message would say 'no license available'.

Seems strange the autor has got this far if it is a license issue.

@jurekwichlacz , do you have a collaboration subscription or an SSA/Forward support agreement?

I am assuming this is 28 or are you using 27.

27 is built into the program so there should be no issue.

28 uses the cloud to process hence the error - just may not be available at that particular time.

Barry.

[jurekwichlacz]

I’m using 27 version on educational license, so everything should work correct. 

[Barry Kelly]

---

@jurekwichlacz wrote:

I’m using 27 version on educational license, so everything should work correct. 

---

Thanks for that.

Yes, it should be working correctly.

I have no idea why the server would not be accessible.

I believe in 27 it only works with certain hardware - NVIDIA video cards on Windows machines.

In version 28 it is all done in the cloud, so you don't need specific hardware.

Barry.

[Barry Kelly]

There has been an update for Visualiser in 27.

https://help.graphisoft.com/AC/28/INT/index.htm?rhcsh=1&rhnewwnd=0&rhmapid=#t=_AC28_Help%2F070_Docum...

Does this help?

Barry.

[jurekwichlacz]

No, nothing helps.