BIMx Desktop issue - text keeps going blurry on Windows 11

[Francois_MCD]

BIMx Desktop (v2024.6147) on my Windows 11 (23H2 on latest update) & NVIDIA GeForce GTX 1060-6GB (latest Studio Driver v566.36) keeps going blurry a few seconds after loading the 3D model / Layout, so becomes not legible at all (see screenshot).

Each individual text parts become legible again after clicking / hovering the curser over it for a few seconds.

The blurry effect keeps coming & going and I have to constantly click / hover to make each text legible again.

This have been happening on my Windows 11 laptop for several versions of Archicad & BIMx (just reporting it only now), but it is fine on my Windows 10 laptop.

Is anyone else experiencing the same issue with BIMx Desktop?
What could be a fix for this annoying & disruptive display behaviour in BIMx?

[Oleksandra Vakariuk]

Hi Francois,

I found that someone raised the same issue (but with different apps) on Microsoft's forum: https://answers.microsoft.com/en-us/windows/forum/all/blurry-text-issue-ongoing/ec51d9a2-eb10-41d5-8.... Could you please check if any of the suggestions there resolves the problem?

Kind regards,

Oleksandra

[Francois_MCD]

Thanks for your trouble & reply @Oleksandra Vakariuk. 

I understand that the issue could be system related and perhaps not particularly BIMx itself.

I went through the options & suggestions on the Microsoft forum and checked all those settings on my system again (despite checking & testing all these multiple times before). All my my display settings match either standard / Windows 11 recommended settings & laptop settings match the screen resolutions, etc.

I do get exactly the same issue with the Miro desktop app. Both these Windows desktop app keeps getting blurry and the complete interface & files become illegible as I described.

I have an idea about the cause, but I could be wrong. What is consistent for me here is that (if I understand it correctly) both these desktop apps are user interface (UI) overlays over web content. I know the BIMx app is actually reading a local file, but from what I read about the last few versions, it uses / are the same as the web browser version.

Could this not possibly have an influence in the issue? I'm actually desperate because this have been an issue for a while and it's the same on my Windows 10 PC.

I'll try & make a video for you asap.

Any further ideas, please?

PS: in case this helps with troubleshooting, my system spec is:

System & OS: ASUS 17" Laptop (1920x1080 resolution 144Ghz refresh rate) with Windows 11 Home 23H2 Build 22631.4602.

CPU: Intel(R) Core(TM) i7-8750H CPU 2.21 GHz.

Memory: 32GB RAM (2x16GB) DDR4-2400MHz.

Graphics: NVIDIA GeForce GTX 1060 6GB DDR5 Memory (Driver: NVIDIA Studio 566.36, 10 Dec 2024).
Note: Archicad & BIMx apps are set in the NVIDIA Control Panel to run on this card by default & not the integrated Intel graphics ever.

Storage: 2TB PCIe 4.0 x4 NVMe M.2 (C:)

External screen: (new!) Dixon 24" display (1920x1080 resolution 75Ghz refresh rate) connected via HDMI.

Network: Gigabit LAN cable (not WiFi) to 50MB/s Fibre internet.

All my software is on latest versions.

[Lingwisyer]

That reply by Martin in the linked thread is a generic reply for things being blurry on screen... I would be surprise if any of those were the cultrip. Given that on both cases, the text became readable on hover, I would guess that it has to do something with a Focus Event. I do not remember what the actual code is but I have seen it used for playing animations and preloading content. Does the text become blurry again after idling for a while?

[Francois_MCD]

Hi, thanks @Lingwisyer yes, the text become blurry again after idling and quite quickly & constant in fact. It is most visible / prominent on the text, but it's the same on the complete content in the 3D & Layout views.

[Francois_MCD]

@Oleksandra Vakariuk here I did a live camera recording (not screen recording) of my Laptop screen which has the higher 144Ghz refresh rate (not external screen)

https://www.youtube.com/watch?v=V_hrBX2BlHU

Please watch this and let me know what you think we can do about this issue?

[Francois_MCD]

---

@Francois_MCD wrote:

@Oleksandra Vakariuk here I did a live camera recording (not screen recording) of my Laptop screen which has the higher 144Ghz refresh rate (not external screen)

https://www.youtube.com/watch?v=V_hrBX2BlHU

Please watch this and let me know what you think we can do about this issue?

---

Hi @Oleksandra Vakariuk 

Do you or the BIMx team have any feedback / fix for the desktop app's issue of blurring?

We issue BIMx to our project teams & clients daily and regularly need to grab screenshots to include in email & documents related to the BIMx models.

Doing these screenshots direct on desktop is just much faster but unusable if so severely blurry.

Even trying multiple times with different methods can't seem to catch the app while it's not blurry, it keeps on changing to blurry immediately when moving the cursor from one area to the next.

Can you guys please! gut us a solution for this annoying & time wasting issue?

[Barry Kelly]

I have no idea if this is anything to do with this issue.

Just wondering if in your Windows OS settings, are you scaling the screen display at something that is not 100% ?

Barry.

[Lingwisyer]

Just curious, is this happening just in BIMx or has it happened in other apps?

[Francois_MCD]

Hi @Barry Kelly no my screen scaling have always been at standard 100%, so no it can't be this causing the blurring.
If you look closely at the video I posted earlier, you'll see the blurring temporarily clears up when I move the cursor over the blurry area / click it. But the blur rapidly returns. I have the same issue with the Miro app that as I understand it, seems to use the same render method & are partial web feed or something like that.