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BIMx Lab - Crashing on latest ipad Pro when clicking on the app icon

rob2218
Booster
So....I truly appreciate the "look" of the new rendering quality in the BIMx Lab app. Let me start with that.
I hope GS takes it seriously and develops this app further. I've shown clients this app and they absolutely go bonkers about it and the flex it has to go right into your VR glasses is amazing.

Now, to the crux of the subject matter.
I've downloaded it into my Ipad Pro (latest version) and for whatever reason, when I touch the app to open it....it opens, then closes all of a sudden. Just seems to "try" to appear to want to open but then it closes right back up and you are back to the Ipad apps screen.

Just thought I'd let GS know.
...Bobby Hollywood live from...
i>u
Edgewater, FL!
SOFTWARE VERSION:
Archicad 22, Archicad 23
Windows7 -OS, MAC Maverick OS
8 REPLIES 8

I use BimX LAB with an iPad Pro too with IOS allways updated
I've never had any crash by opening the BimX LAB application
Even with a file containing over a thousand polygons

Weird fact
Christophe - FRANCE
Archicad Designer and Teacher
Archicad 15 to 26 FRA FULL

OS 11.6 Big Sur - MacBook Pro 2015 - 16Go RAM
"Quality is never an accident ; it's always the result of an intelligent effort" John Ruskin

Gyuri Nyitrai
Graphisoft
Graphisoft
rob2218 wrote:
I've downloaded it into my Ipad Pro (latest version) and for whatever reason, when I touch the app to open it....it opens, then closes all of a sudden. Just seems to "try" to appear to want to open but then it closes right back up and you are back to the Ipad apps screen. Just thought I'd let GS know.
Hi Rob,

Thank you for noting, although we cannot reproduce and fix it without your help.
Are you ready to send the related crash logs from your iOS device?

How to obtain iOS crash logs (for iOS 11 or later)
- Reproduce this crash 2-3 times on your iPad
- Navigate to your device Settings > Privacy > Analytics > Analytics Data.
- Scroll through this list to find BIMx Lab events. The list is alphabetical.
- Tap one of these events.
- Tap the share icon at the top right.
- Email it to bimxATgraphisoftDOTcom, please.

Thank you in advance!

Regards,
Gyuri

rob2218
Booster
I will do my best to follow your instructions and send you the "crash log" so you can improve on this already wonderful product.
...Bobby Hollywood live from...
i>u
Edgewater, FL!
SOFTWARE VERSION:
Archicad 22, Archicad 23
Windows7 -OS, MAC Maverick OS

rob2218
Booster
ok, so I just sent 3 or 4 crash logs to the stated email.

I hope I can be of help.
...Bobby Hollywood live from...
i>u
Edgewater, FL!
SOFTWARE VERSION:
Archicad 22, Archicad 23
Windows7 -OS, MAC Maverick OS

Gyuri Nyitrai
Graphisoft
Graphisoft
rob2218 wrote:
ok, so I just sent 3 or 4 crash logs to the stated email.
I hope I can be of help.
Thank you for you help!
All reported crashes are fixed now and will be released with the next update, hopefully on the next week.

Regards,
Gyuri

rob2218
Booster
Terrific....I'm glad I was able to contribute something to the cause.
...Bobby Hollywood live from...
i>u
Edgewater, FL!
SOFTWARE VERSION:
Archicad 22, Archicad 23
Windows7 -OS, MAC Maverick OS

Stress Co_
Advisor
rob2218 wrote:
when I touch the app to open it....it opens, then closes all of a sudden. Just seems to "try" to appear to want to open but then it closes right back up and you are back to the Ipad apps screen.
I'm having the same issue on my 12.9", 2nd Generation, iPad Pro.

I've found that, if I hold my finger on the project for about a 3 count, let go and THEN
tap to open, it works as expected.

Gyuri: I'll email the crash logs as you noted.
Marc Corney, Architect
Red Canoe Architecture, P. A.

Mac OS 10.15.7 (Catalina)
Processor: 3.6 GHz 8-Core Intel Core i9
Memory: 48 GB 2667 MHz DDR4
Graphics: Radeon Pro 580X 8GB
ArchiCAD 25 (5010 USA Full)

rob2218
Booster
At least I can now rest at night knowing "I" am not crazy.
...Bobby Hollywood live from...
i>u
Edgewater, FL!
SOFTWARE VERSION:
Archicad 22, Archicad 23
Windows7 -OS, MAC Maverick OS

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