Section Markers are not showing up in BIMx

[gdford]

V-24
My section markers are not showing up in BIMx... the elevation markers show up, but come and go depending on the zoom... I have never had this issue before and I am at a loss as to why this is happening.
Viewing bimx on ipad.
Older bimx projects are working fine though i have not tried rebuilding them.

[gdford]

I just opened an out of the box v24 template and using the section markers that were placed as part of that template and with a quick model, I published this to BIMx and these markers don't show up in bimx either....
Sounds like a bug to me.

[gdford]

I have confirmation from another party - V24 section markers are not showing up in Bimx.

[Minh Nguyen]

Hi Gary,

Thank you very much for your report and I am very sorry about the experience!

We have a defect registered in our database that might be similar to your case: If a section is considered too short in BIMx, the app will not display its Markers in 3D. Since there is no screenshot here, I'm not sure if it matches your problem. Could you help me to confirm if that's the case?

Looking forward to hearing from you!

Best regards,
Minh

[gdford]

Thanks Minh,
The shortest marker is greater than 40' long and the longest marker is greater than 110' long. For what it is worth these are the Build-In Section Markers and as I mentioned this is a V24 project and I am viewing the bimx on an ipad pro. I changed out the section markers to the v24 section marker but that did not make any difference.
Also - I discovered that when viewing the same bimx export on an android device the markers are visible.
I removed the bimx app from the ipad pro and reinstalled but the markers still do not show up.
Older pre version 24 bimx models that have section markers are visible on the ipad pro.

[Minh Nguyen]

Hi Gary,

Thank you very much for the reply!

If that's the case, would it be possible for you to send us the project file in PLA format, along with the BIMx file exported from this project for further investigation? Please let me know if you need a secure place to upload the files!

Best regards,
Minh

[gdford]

Yes - please give me a secure place to upload the files

[Minh Nguyen]

Hi Gary,

As I was informed, our US support has already reached out to you and been investigating the issue. I suggest continuing the investigation with our first-line support to avoid double information and ensure faster response. Thank you very much for your understanding!

Best regards,
Minh