Cadimage doors disappearing when I change computer

[Anonymous]

We use Cadimage tools for all our doors and windows. For some reason whenever I open a file that was saved on another computer by my colleague the doors are "missing" (see pic)

Any help on this would be greatly appreciated

Cheers

[Barry Kelly]

Your colleague also needs to purchase and install Cadimage doors and windows.

Barry.

[henrypootel]

Hi

It looks like you just don't have the Cadimage Tools installed on the computer that your screenshot was taken from - Once you install them, the library will be there and the joinery will show.

Just run the Cadimage Installer and install Doors+Windows - if you don't have the installer already, then head over to mycadimage.com, login, and then download it from the Cadimage Tools section.

If you have any trouble still, you can log a support ticket by emailing support@cadimagegroup.com

[Anonymous]

We both have Cadimage doors and windows. Everything else like wall coverings etc come in fine. It seems to just be doors....

[henrypootel]

We both have Cadimage doors and windows. Everything else like wall coverings etc come in fine. It seems to just be doors....

OK, well if you have the Doors + Windows library loaded and they still don't show, then there's something rather odd going on on your machine.

Please log a support ticket by emailing support@cadimagegroup.com. If you can include the file as well, that'd be helpful.