Cigraph add-ons for ArchiCAD 10

[Fabrizio Diodati]

Dear Cigraph users,
I want to take advantage of this forum to explain you how the procedure for updating your Cigraph add-ons for ArchiCAD 10 works.

As I already wrote in this forum, for several reasons, the compatibility updates for ArchiCAD 10 are not free of charge: any update costs 15 Euro.
If you are a Cigraph users and you want to update your add-ons for ArchiCAD 10 you should buy these compatibility updates from www.cigraph.com
In this way you will get a new Registration ID that let you unlock the add-on for ArchiCAD 10 (that is downloadable from the same web site).

Once you unlocked this latest version, the previous one (that ones for ArchiCAD 9 or ArchiCAD 8.x ) won’t work anymore: just because you changed the unlock code.
In order to use the add-ons also with the previous versions, you simply need to download and install the latest updates fro AC 8 and AC 9 (also these ones are downloadable from www.cigraph.com) . These latest updates works both with the new and the old unlock code.

If you don’t buy a compatibility update for ArchiCAD 10 you don’t need to download these latest updates: they don’t include any improvement or bug fixing: the only difference is that they handle both the new and the old unlock codes…

Friendly
Fabrizio

[Anonymous]

Users - please note that I updated my three plug-ins online, but the process wasn't as easy as I would have expected.

In my case the Credit Card transaction part of the update was in Italian: which is difficult if you don't speak Italian - fortunately I 'get by' in the language. I also encountered a web page freeze-up/crash directly after confirmation that I had made payment, and no matter what I tried, I could not get any details of new codes etc. I did receive an email confirmation/receipt from their Credit Card processing agent, thankfully in both English and in Italian.

I emailed Cigraph a copy of the 'receipt' who sent me the new codes - but I had placed my order on the Thursday evening before an Italian Bank Holiday, so I didn't get these until after the weekend.

I suggest that you are well-advised not to try to upgrade on-line on an (Italian) Friday evening or over the (Italian) weekend. You should be OK for a while on other days - it is a while before the next Italian Bank Holiday!!

Perhaps Fabrizio could give users and email address to contact in the evnet of this problem recurring?

[Fabrizio Diodati]

Thanks MikeS,

for your kind advice.
The Italian page bug should have been fixed so...

In any case, for any question/trouble/doubt you should contact our web server administrator:

claudio.mandelli@cigraph.com

About your Italian week end suggestion:
in your case the delay was due from the first trouble (the fixed Italian page bug): in this case you had to wait till Claudio's action (and Claudio, like all of us, is not available during the week end!).
Of course the "Internet" link/process with the choosed Italian bank works fine also during the week end or during any holiday (24h-24h).

Friendly
Fabrizio