Problem regarding very slow wall tool!

[RPF]

Hi,

I'm trying out with the new Archicad 25 version, but suddenly everything related to the wall tool runs very slow, takes many seconds, and sometimes looks like it gets stuck.

I used to work with the 21 version on an old MacBook Pro computer— it worked flawlessly. Now I'm working on a new MacBook Pro, trying the new Archicad version, and can't continue anymore.

Is there anyone who knows what the problem might be?

Thank you,
Rodrigo.

[Christophe Fortineau]

Hello Rodrigue,

Can you give us you hardware configuration and you Archicad version ?

Did you update your Archicad or it is a 3000 version ?

[Minh Nguyen]

Hi Rodrigo,

Thank you very much for the report!

In addition to Christophe's question, I would like to ask whether the issue can be reproduced even on a blank default template file?

Looking forward to hearing from you!

Best regards,

Minh

[RPF]

Hi Christophe,

Thank you for your reply.

I believe my hardware configuration is as follows:  Macbook Pro 2019-16 inch.

                                                                                     2.6 GHz 6-Core Intel Core i7

                                                                                     16 GB 2667 MHz DDR4

                                                                                     AMD Radeon Pro 5300M 4 GB

                                                                                     Intel UHD Graphics 630 1536 MB

I downloaded the Archicad 25 to try it. I just realized that it is also very slow using other functions and the multi-colored spinner pops up every time I need to perform something.

Thank you,

Rodrigo.

[Minh Nguyen]

Hi Rodrigo,

Thank you for the comment!

I would be very interested to see if the issue also happens on a blank template file.

If yes, I would like to ask for about 4 - 5 samples process for further investigation. Also, a video of the issue would be very helpful for us to fully understand the problem.

Please let me know if you need a secure place to upload the file to us.

Thank you very much!

Best regards,

Minh

[RPF]

Hi Minh,

Thanks for joining the conversation.

I just tried with a default template file— it seems to work faster and better overall, so I wonder what the problem is.

Regards,

Rodrigo.

[Barry Kelly]

I am not familiar with macs at all.

But make sure Archicad is using the dedicated video card (Radeon) and not the built-in Intel card.

Also try adjusting the '2D drawing hardware acceleration' in your Work Environment.

I seem to recall reading here somewhere that this can make a difference.

You can always reset it back to what it was.

Barry.

[Minh Nguyen]

Hi Rodrigo,

Thank you very much for the answer!

Since the problem does not happen on a clean file, the problem seems to be file-specific instead.

There could be multiple problems that contribute to slowness in a file. We made a comprehensive checklist here on what to look for in such cases: How to Optimize Your Project Performance

If it does not help with your problem, I would like to have a look at the file myself to better understand the problem. Please let me know if you need a secure place to upload the file to us!

Best regards,

Minh

[RPF]

Thank you very much, both of you.

Everything seems in order. I think this is quite a strange problem; I can work without any issue on the first floor of my project, but on the second floor, everything I try to do regarding walls take a lot, then the multi-colored spinner pops up.

Regards,

Rodrigo.

[Minh Nguyen]

Hi Rodrigo,

Thank you for the reply!

If that's the case, may I ask for your file for a closer look? If you need a secure place to upload the file to us, feel free to let me know!

Thank you very much!

Best regards,

Minh