TEAMWORK OFFLINE

[Cami0000]

Hi! I have an issue with ArchiCAD more specific with the Teamwork, it appears that I'm offline when I'm most certainly not and I tried to restart the app, my computer, turned off all the firewalls but nothing changes. I'm 90% sure that mi internet is blocking the BIMcloud but idk how to deactivate that. If someone could help me, I will be me more that grateful.
this is the results when I did the network diagnostic in ArchiCAD.

[Blair_C]

Try the usual suspects

Firewalls at either end blocking? 

Check your port number is set correctly at both ends

( https://help.graphisoft.com/bc/INT/Topics/BCInstall_Topics/t_InstallBCClean.html )

...in particular, this step which shows the addresses:

Also, try pinging the BIMcloud IP / server address (via CMD, assuming you're on Windows), your computer should be able to see the server.

[Cami0000]

HI! the link you sent is not working for me because I'm not the master admin and the server that I want to connect is already created but I'm not able to access idk why. I was able to see the server but when I was connected to my office's Wi-Fi.  

[Blair_C]

OK, so it was connecting ok when on your office wifi?

How are you connecting (or trying to) now?

If you're outside the office and don't have a VPN connection it's likely your BIMcloud server is not public facing (not a bad thing for security)

If you're in the office, but now connected via a network cable then it's probably some network config issue inside your office

[Cami0000]

-Yes, when I was at the office wors well. 

-I'm trying to use my internet because I'm at home trying to work from here 

-Should I download a VPN? and when I install it should a specific country or state? (I'm in USA)

-I was using the office's Wi-Fi and everything worked well I could access to the teamwork and see the files but now that I'm at my home I can't. You think the vpn could fix this issue  ?