file damaged... over the weekend?

[Patrick M]

how does a file send/receive just fine on a friday, then when joining in on Monday, when no one has worked on it for 2 days, report as damaged? 
hoping this team has a back up/snapshot that will recover without much lost work...
tag this in the ongoing saga that is BIMcloud lost work and bugs 

[DimitriusMega]

hey @Patrick M ,

sorry to see this happening. you can always reach out to us whenever this happens for troubleshooting, preferably by creating a ticket or through email. It's also good to keep track of the issues you're having, specially after the latest update for AC29. I've seen this happen before - but there had been change during the weekend and outside elements had been added that corrupted the file. remember there's always the possibility to Rollback the snapshots from BIMcloud https://help.graphisoft.com/BC/INT/index.htm#t=Topics%2FBCManager_Projects_Topics%2Ft_RestoreSnapsho... . It may also be worth checking if another team member is able to open it.

Best regards,

[Patrick M]

other team members were able to access and work in the file. we ended up just deleting this one designers local data and re-joining; but it's just more in the ongoing saga of teamwork hang-ups, malfunctions, and bugs

[Algimantas Kuprenas]

Which version of AC You use ?