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License Delivery maintenance is expected to occur on Saturday, November 30, between 8 AM and 11 AM CET. This may cause a short 3-hours outage in which license-related tasks: license key upload, download, update, SSA validation, access to the license pool and Graphisoft ID authentication may not function properly. We apologize for any inconvenience.
Installation & update
About program installation and update, hardware, operating systems, setup, etc.

AC 22 Licenses not even showing up for use!

Anonymous
Not applicable

‎2020-01-12 09:07 PM

‎2020-01-12 09:07 PM
Despite having two shared software licenses, they suddenly vanished from being available for download (they are not on our devices) - so we can't work basically! Anyone else having this problem? Thank you, Daniel
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Minh Nguyen
Graphisoft Alumni
Graphisoft Alumni

‎2020-02-05 11:56 AM

‎2020-02-05 11:56 AM
Hello Daniel,

Thank you for posting here and I am sorry for the experience!

As I checked with the database, it seems like the license is working well now. I'm wondering if you need any help with this issue? Thank you very much!

Best regards,
Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

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