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2014-04-16 12:11 AM
2014-04-16 04:33 AM
2014-04-16 01:42 PM
Karl wrote:Yes, I sent reports, didn't copy IDs though. Don't think they'd be able to help me very quickly. I deleted couple of objects , saved my work, reopened it and continued working. It's working ok now, but doesn't let me use Solid Element Operations - crashes again.
Did you submit the bug reporter and provide your contact info? Did you copy down the report ID? Contact your local tech support with the report ID and they'll coordinate with GS to determine the issue.
Could be a graphics card issue. You didn't mention your platform... If Windows, verify that your graphics adapter drivers are up to date.
PS. Have you applied the most recent hot fix? Help > ...update
PPS Do you have any 3rd party add-ons installed?
2014-04-16 06:56 PM
Coccinelle wrote:The ID is the only way they'll know how to match you up with the crash report to provide a solution. Mentioning this for all reading - if the automatic bug reporter pops up... be sure to copy down the ID and include it in your communication with tech support. (You can also edit the report before submitting and provide your email address and the steps leading to the crash. Because the report goes directly to HQ, I'm not sure if they'll contact you based on that additional content... since when you file a support request through your local support channel, they verify your active customer status, etc and act as the intermediary for communication typically.)
Yes, I sent reports, didn't copy IDs though. Don't think they'd be able to help me very quickly.
2014-04-16 11:50 PM
2014-04-17 02:21 AM
Coccinelle wrote:It's typically whoever you bought your license from. But, you can find the list from the well-hidden "Report a bug" link near the top of this page (to the right of the social icons)...which sends you here:
How do I find the local support channel?
2014-04-17 01:36 PM
Karl wrote:Thank youCoccinelle wrote:the well-hidden "Report a bug" link near the top of this page
How do I find the local support channel?