Hi marzacstefania,
could you provide us some information on your Laptop like Operating System and the Hardware your Laptop has? Otherwise it will be hard for us to have a guess whats causing this.
Whats the Processor?
How much RAM?
Graphics card:
- Which Model is it?
- Is it a Dedicated OpenGL 2.0 compatible?
Most interessting to know for me would be the version of the installed Driver for your graphics card and
What AntiVirus have you installed and did you disable it while installing AC19?
Out of the blue i suggest to read this:
https://www.graphisoft.com/downloads/archicad/install/AC19/INT.html
and this
https://helpcenter.graphisoft.com/knowledgebase/44214/
Admin of BIM [Cloud] [SaaS] [Server] | AC 19-25 [Win&Mac Clients] | VM's