Archicad 24 don't start

[Anonymous]

Hi

I try to install ArchiCAD 24 many times, but it don't start... when i launch archiCAD, the windows wait cursor appear for a short time and then it deseappear and the software don't start..

my computer is a DELL Precision 7710, with an intel core i7-6820 HQ, graphic card AMD FirePro W7170M, 16 Go ram, Windows 10 - 64 bits

i've got some file on the archiCAD folder named GSReport-20200709(20-55-19)-[9684]-1-FATAL.RPT or CrashDump-20200709(20-55-20.770)-[9684-13764].dmp

i've try to reinstall many times, i've uptated my old windows 7 to windows 10, i tried to install the license manager tool independantly, but nothing works..

what can be the problem ?

[Minh Nguyen]

Hello,

Thank you very much for the clarification. I will send you some instructions via Private Message to collect some more data for the investigation, as it requires some specific information about your system.

Best regards,
Minh

[Minh Nguyen · Accepted solution]

Dear all,

Thanks to Nick's help, we found that the culprit causing Archicad to freeze on his machine was the printer driver. A Preference Cleaning and reinstall of the printer's driver helped with the issue.

Best regards,
Minh