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2024-05-08 11:48 PM - last edited on 2024-05-09 01:36 AM by Laszlo Nagy
Hello!
I've downloaded the Archicad 27 version for Intel-based Mac computers, but after installation (which worked without any issue) I just cannot launch the program. At the very beginning I have an unknown error, and... that's It 😕
I attached an exemplary error from GSReport - it's in Polish but you can easily see that there is no information there, just info about the crash.
Thanks in advance for your help, I've been trying to install that bloody software for four days and it still does not work!
Operating system used: Mac Intel-based 14 Sonoma
2024-05-09 03:06 AM
Did you provide full disk access via System Settings?
2024-05-14 03:32 PM
Hi @Gotman,
Based on the crash ID, this bug is caused by a permission issue, right after the installation. It seems like, somehow there is an Archicad log folder that is set to be able to be modified only by the admin. I am not sure how it could happen, but please try to modify the read/write permissions of this folder and its sub folders to "everyone": /Users/...../Library/Logs/GRAPHISOFT/ARCHICAD Log Folder
If you need help with this, or it doesn't solve the issue, please contact your local technical support representative: https://graphisoft.com/where-to-buy
Regards,
Tamás Gáspár
Manager, Partner Technical Support, Graphisoft