Archicad 28 Direct3D Runtime Error

[ETSaum]

Archicad 28 is constantly freezing or crashing, diving a Direct3D / graphics card error.

Archicad 27 and Archicad 26 do not have the same problem.

I've updated graphics drivers, and uninstalled / reinstalled Archicad to no avail.

I get the same error every time; sometimes, it's within seconds of opening the program. Other times, it can take several minutes. But it happens multiple times a day.

'Direct3D Runtime received a Device Removed Message  DXGI_ERROR_DEVICE_HUNG'

That's typically an issue with either the graphics card itself or the graphics card's connection the rest of the machine. However, this is the *only* program experiencing the problem, which is usually indicative of a glitch in the program or an incompatibility between the program and the graphics drivers.

These are two of the smallest projects I've ever done in Archicad, and the only two on 28 so far. Archicad 28 appears to be sending conflicting instructions to the GPU, which causes it to hang. No other programs are effected when it happens; in some instances, when it happens in one Archicad 28 file, it doesn't even impact the *other* Archicad 28 file I've got open.

Dell XPS 15 9530 with NVIDIA GeForce RTX 4060 Laptop GPU.

Archicad 28.0.2 (3110)

Operating system used: Windows

[Barry Kelly]

@victorbaboi 

Great investigating.

I can confirm that this does indeed trigger the error.

If the design option with the slab is the default (so it does not fade) there is no error.

As soon as the slab is not default and it is faded, this error occurs.

I will tag your post to tech support.

Barry.

[Batu Gezer]

Hello everyone,

I wanted to give an update regarding this issue. We have been investigating this for a while now this is known as DEF-24954 in our database. A few of the issues were driver-related. Due to the problematic 572.xx driver launch from NVIDIA, as some of you also mentioned. This was the initial suspicion, and it was hard to distinguish between these two issues. Until now, we didn't have a way to reproduce. Thank you all for your inputs, and a special thanks to @victorbaboi and @dyer, we can reproduce this issue, and we are investigating it.

In the meantime, you already suggested a few good workarounds:

• Graphic Override for the fills
• Disable Background Update (this could reduce it)
• Disabling the Fade Environment option in the Design Options
• Replacing problematic Vectorial fills with Symbol fills 

(I will update if there are further workarounds we find.)

Not all instances of these errors are related to DEF-24954. From the tickets received and some of your comments, we can see that DXGI_ERROR_DEVICE_REMOVED, DXGI_ERROR_DEVICE_RESET, and DXGI_ERROR_DEVICE_HUNG errors were reported resolved with driver updates or stable drivers in previous instances. And are related to system settings, sleep and hibernate, dGPU being reassigned to iGPU (i.e, laptops going efficiency mode when unplugged) for these reasons, previous suggestions still apply.

A few suggestions to check about this:

• Keeping the driver up to date, if it still crashes, rolling back to a stable driver.
• Unstable overclocking in graphics cards could cause this. Some computers have overclocked this could be disabled to determine if the issue is caused by this.(some manufacturers put profiles for this in some profiles GPU is overclocked)
• Graphics preference could be set to use the High-Performance option. Under System>Display>Graphics, there is an option to set the Graphics preference for Archicad to use a High performance GPU.
• Use the Screen Off option and not Hibernate or Sleep, as this also could result in these errors.

If above mentioned suggestions do not solve your issue, please contact your local support, so we can investigate. Always happy to help!

Kind regards,

Batu

[Frank Schlenke]

Unfortunately we can't confirm that this problem is driver-related (for us). We had a crash today using "576.80". Now, we disabled "background update". We tried every other mentioned suggestion at this point.

[Frank Schlenke]

We had a crash while disabling "background update" today. So we have nothing left to try out anymore. We also did the latest Hotfix 28.2.1 Build 5101 (of course). Might this be a bug in the german version only? Maybe?