Archicad 28 Direct3D Runtime Error

[ETSaum]

Archicad 28 is constantly freezing or crashing, diving a Direct3D / graphics card error.

Archicad 27 and Archicad 26 do not have the same problem.

I've updated graphics drivers, and uninstalled / reinstalled Archicad to no avail.

I get the same error every time; sometimes, it's within seconds of opening the program. Other times, it can take several minutes. But it happens multiple times a day.

'Direct3D Runtime received a Device Removed Message  DXGI_ERROR_DEVICE_HUNG'

That's typically an issue with either the graphics card itself or the graphics card's connection the rest of the machine. However, this is the *only* program experiencing the problem, which is usually indicative of a glitch in the program or an incompatibility between the program and the graphics drivers.

These are two of the smallest projects I've ever done in Archicad, and the only two on 28 so far. Archicad 28 appears to be sending conflicting instructions to the GPU, which causes it to hang. No other programs are effected when it happens; in some instances, when it happens in one Archicad 28 file, it doesn't even impact the *other* Archicad 28 file I've got open.

Dell XPS 15 9530 with NVIDIA GeForce RTX 4060 Laptop GPU.

Archicad 28.0.2 (3110)

Operating system used: Windows

[Siimu]

I was going nuts with this problem! Thank goodness for this thread ❤️ disabling "Fade Environment" seems to be the quick fix.

[Erik Bjornhage]

Also, I have realised that the problem only appeared when I had my external screen connected and working with AC on that screen.

As long as AC is running on my laptop it seems to work just fine...

[Erik Bjornhage]

Ohhh...I just ran into this error on AC29...
...That's a worry...

[Frank Schlenke]

Since we turned off "Fade Environment" in the design options, we had significantly less crashes. Give it a try if you have this problem.

[Erik Bjornhage]

The problem is that none of these projects have used Design Options - not even had the palette open. But perhaps it's one of those lurking errors that appear anyway...
...fingers crossed for a solution.

[Frank Schlenke]

Yes I can confirm that this happend for us too. The checkbox itslef should be turned off even when you don't use design options and even when you don't have the palette visible. This decresed the amount of crashes significantly. Be aware that the checkbox did also turn itself on while opening the project, so always double check the checkbox 😄

[Pavel_N]

Same here, Archicad 29 (AC28 also) crashes on Win11 several times a day. The Fade Environment function in Design Options is a key part of my workflow, so I won't even try to turn it off. But it's annoying.. Archicad crashes without sending an error report to GS.

PS: I have to admit that working on a Mac is a godsend compared to the stability on Windows. I also often get errors with invalid elements in Win and therefore ArchiCAD sometimes deletes some stairs etc. when I start the project. I have never experienced this on a Mac.

[Frank Schlenke]

Have you tried setting up a custom graphic override instead of using "fade environment" then? Overrides should work different internally because with overrides we don't face regular crashes. It may be the way to go for you.

[jamesMorris]

The issue reappeared for us.
 
Updating to the latest NVIDIA Studio driver (595.79) did not help. 
We are running Desktop GPUs (NVIDIA 3060 and 4060). 
We have standby disabled. 
 
We see it in 27 and 28. 
And we see the error "HUNG" and "REMOVED". 
 
We did not have the time to contact support yet. 
Also, based on this case, I have a hard belief that I could get second-level support. And first-level support won't be able to help in this case, besides the usual "reinstall Windows" troubleshooting steps. So unless the issue gets worse or we find a way to reproduce it, we just live with it. 

[Botonis]

Have you tried clean driver uninstall with 3d Guru Uninstaller??

Also try changing the TDR timming just to see what happens....

• Use DDU (Display Driver Uninstaller): Download DDU, run it in Safe Mode to completely remove your existing NVIDIA/AMD/Intel drivers.
• Reinstall Latest Drivers: Download the newest drivers directly from the manufacturer's website (NVIDIA GeForce Experience or AMD Adrenalin) and perform a fresh installation. 

2. Increase GPU Timeout (TdrDelay) in Registry 

If your GPU is hanging while decoding large 4K files, it might need more time to process commands before Windows thinks it has frozen. 

• Press Win + R, type regedit, and navigate to: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\GraphicsDrivers
• Right-click in the right panel, select New -> DWORD (32-bit) Value.
• Name it TdrDelay.
• Double-click it, set base to Hexadecimal, and set the value to 8 (or 10).
• Repeat to create TdrDdiDelay and set its value to 8 (or 10).
• Reboot your computer. 
  
  If you are experienced with registry fixes......