Archicad crashes on start up

[3tp]

I'm trying to run archicad (21,22,23) on my father's pc, but crashes on start up and graphisoft bug reporter, also crashes.
PC runs windows 10 pro ver 2004 64bit,
cpu:Intel xeon E5620 2,4GHz
RAM: 6,00 GB
GPU: NVIDIA Quadro FX 1800
I tried unistall and reinstall, i talked with the reseller here in Greece and they have no idea how to fix it.
A week before, archicad was running fine on that particular PC.
Any ideas?

[3tp]

mnguyen wrote:
Hi Tim,

Thank you for the question!

Yes, it is true as Miha said, that this feature needs to be disabled. Could you give it a go and see if it helps?

Best regards,
Minh

I did a windows system restore, I reinstalled archicad and problem is resolved.

[Anonymous]

Thanks for all the replays,

mnguyen wrote:
Hi Tim,

Thank you for the question!

Yes, it is true as Miha said, that this feature needs to be disabled. Could you give it a go and see if it helps?

Best regards,
Minh

I tried both with it enabled and disabled, but it unfortunately doesn't seem to work either way.

3tp wrote:
I did a windows system restore, I reinstalled archicad and problem is resolved.

Ah, yes i guess this would be the last resort, but if nothing else works i'll try that.

[Minh Nguyen]

Hi Tim,

I'm wondering if you keep any bugID of the crash? Normally, if the Bug Reporter shows up after a crash, a bugID should be created after you send the information to us (https://helpcenter.graphisoft.com/knowledgebase/64553/)

If you are on Archicad 24, here is the guide: https://helpcenter.graphisoft.com/knowledgebase/130130/

These IDs would be very crucial for identifying what triggers the crash!

Best regards,
Minh

[Anonymous]

mnguyen wrote:
Hi Tim,

I'm wondering if you keep any bugID of the crash? Normally, if the Bug Reporter shows up after a crash, a bugID should be created after you send the information to us (https://helpcenter.graphisoft.com/knowledgebase/64553/)

If you are on Archicad 24, here is the guide: https://helpcenter.graphisoft.com/knowledgebase/130130/

These IDs would be very crucial for identifying what triggers the crash!

Best regards,
Minh

I totally forgot to mention, I recieve an network communication error whenever I'm trying to send a bug report, so I don't have any ID's. For some reason archicad thinks that I'm offline, however I do recieve an (.rep) file, which doesn't get send.

Thanks for the link, I see that I'm supposed to send this file to our local provider, I'll do this immediately.

[Minh Nguyen]

Hi Tim,

Yes, the REP file can be sent to your local partner for checking. Or, if you don't mind, you can drop me a private message and I will be very happy to check the crash report!

Thank you very much!

Best regards,
Minh