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2020-09-18 12:48 PM
2020-10-12 10:43 AM
mnguyen wrote:I did a windows system restore, I reinstalled archicad and problem is resolved.
Hi Tim,
Thank you for the question!
Yes, it is true as Miha said, that this feature needs to be disabled. Could you give it a go and see if it helps?
Best regards,
Minh
2020-10-12 08:33 PM
mnguyen wrote:I tried both with it enabled and disabled, but it unfortunately doesn't seem to work either way.
Hi Tim,
Thank you for the question!
Yes, it is true as Miha said, that this feature needs to be disabled. Could you give it a go and see if it helps?
Best regards,
Minh
3tp wrote:Ah, yes i guess this would be the last resort, but if nothing else works i'll try that.
I did a windows system restore, I reinstalled archicad and problem is resolved.
2020-10-13 09:00 AM
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
2020-10-13 01:47 PM
mnguyen wrote:I totally forgot to mention, I recieve an network communication error whenever I'm trying to send a bug report, so I don't have any ID's. For some reason archicad thinks that I'm offline, however I do recieve an (.rep) file, which doesn't get send.
Hi Tim,
I'm wondering if you keep any bugID of the crash? Normally, if the Bug Reporter shows up after a crash, a bugID should be created after you send the information to us (https://helpcenter.graphisoft.com/knowledgebase/64553/)
If you are on Archicad 24, here is the guide: https://helpcenter.graphisoft.com/knowledgebase/130130/
These IDs would be very crucial for identifying what triggers the crash!
Best regards,
Minh
2020-10-13 02:32 PM
Minh Nguyen
Technical Support Engineer
GRAPHISOFT