CineRender crash (macOS Sierra)

[Anonymous]

Hello, guys!

After updating to macOS Sierra my Archicad 20 worked fine. But at some point, when I was trying to render a model it just froze. I force quit and sent a bug report but the problem is the same after restarting.

It's the same for all models. It's the same after reinstalling archicad. It's the same after even REINSTALLING macOS Sierra.

It freezes when I start rendering or try to preview the rendering.

I fear it has maybe something to do with my graphics card?

Additional info: Internal rendering engine works just fine.

Can you help out with any suggestions?

[Eduardo Rolon]

Check that your render settings DO NOT have Grass turned on. Looks like one of the rendering presets (Exterior Medium Physical) has the setting on by default and that will slow down any computer to the point that it looks like C4D is frozen.

[Anonymous]

Thank you for your reply.

There's no grass material in the scene that I'm trying to render. It's nothing but a wall. Do you think it still may be causing the freeze? I'm gonna try anyway this evening. Thank you

[Anonymous]

Ok, I've tried your solution. It doesn't work but it has changed something - now it did render but took 4:30 minutes just to render a single column. I tested the same scene with internal render engine and it took 3 seconds with highest quality. Any more suggestions?

[Katalin Borszeki]

Hi All, we don't have quite enough information from you, a build number would help, but without it, here are our suggestions.
First of all, please check if you are using the latest update! If you are using the latest update and still having this problem, collect FastLogger files for us. The instructions for creating those files can be found here: http://helpcenter.graphisoft.com/?p=63116
It is the best to save the FastLoggers after rendering action in ARCHICAD 20.

Kind regards,