2022-01-15 09:22 PM
I cannot login in graphisoft via PC from internet or directly from Archicad. I got err_connection_refused. My seller cannot resolve the problem.
In my mobile phone I don't have this problem.
Do you guys know how to help me.
Thanks.
2022-01-18 03:15 PM
Hello,
Thank you very much for the question and I am very sorry for the experience!
This error usually suggests a local problem, for example, a misconfiguration in the firewall. May I ask if you have tried with another browser? Can you access any Graphisoft websites, or nothing at all?
Looking forward to hearing from you!
Best regards,
Minh
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
2022-01-20 10:57 AM
Hello
I've tried with other browser ang got same error (edge, ie)
I even tried deactivate anti-virus and firewall and the problem persist.
😔😔😔
2022-01-20 01:54 PM
Hello again,
Thank you very much for the information! If that's the case, could you please send me the hosts file in Private Message? On Windows, it can be found under
C:\Windows\System32\drivers\etc
Thank you very much!
Best regards,
Minh
Minh Nguyen
Technical Support Engineer
GRAPHISOFT
2022-09-01 11:54 AM
Hello
I have exactly the same problem. I’m on Mac and tried safari and chrome. On iPhone it works
2023-02-08 12:39 PM
Hello,
I have the same issue with my computer. Could you please help me solve this problem? Unfortunately, I do not know much about how to do these settings, thus I need some assisstance.
I am looking forward to your reply.
Olivia I. Katona
2023-02-12 05:38 PM
As you do not seem to get an sanser from other users, I suggest that you contact your local Archicad reseller and ask them for help in the resolution of this issue.