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Error Login

PFS arquitectura
Participant

I cannot login in graphisoft via PC from internet or directly from Archicad. I got err_connection_refused. My seller cannot resolve the problem. 

In my mobile phone I don't have this problem.

Do you guys know how to help me.

 

Thanks. 

 

6 REPLIES 6
Minh Nguyen
Graphisoft Alumni
Graphisoft Alumni

Hello,

 

Thank you very much for the question and I am very sorry for the experience!

 

This error usually suggests a local problem, for example, a misconfiguration in the firewall. May I ask if you have tried with another browser? Can you access any Graphisoft websites, or nothing at all?

 

Looking forward to hearing from you!

Best regards,

Minh

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

PFS arquitectura
Participant

Hello

 

I've tried with other browser ang got same error (edge, ie) 

I even tried deactivate anti-virus and firewall and the problem persist. 

 

😔😔😔

Hello again,

 

Thank you very much for the information! If that's the case, could you please send me the hosts file in Private Message? On Windows, it can be found under 

C:\Windows\System32\drivers\etc

 

Thank you very much!

Best regards,

Minh

 

Minh Nguyen
Technical Support Engineer
GRAPHISOFT

Hello

I have exactly the same problem. I’m on Mac and tried safari and chrome. On iPhone it works

Hello,

 

I have the same issue with my computer. Could you please help me solve this problem? Unfortunately, I do not know much about how to do these settings, thus I need some assisstance.

 

I am looking forward to your reply.

 

Olivia I. Katona

 

 

As you do not seem to get an sanser from other users, I suggest that you contact your local Archicad reseller and ask them for help in the resolution of this issue.

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