Error message - 3D window will not open

[Anonymous]

I have a client that is having problems with their Archicad. I have uninstalled the software and re-instlled it applying the latest patch. They are on windows based machines running Windows 2000 professional but I did not gather additional information about their computer. When starting archicad I get the following error message,

"File not found, can't open for input while operating on file 'Cadi_NewMenu.txt'"

A similar error message appears when trying to enter the 3d window and nothing shows up. I am by no means a computer expert and do most of my work on Macs, so I hope someone might have an idea about what this error message means. Thanks for your ideas,

[Aaron Bourgoin]

Mike,

I got a call from a client last week describing this same error message.

Recommended a clean install aand haven't heard back since.

[Anonymous]

Aaron wrote:
Mike,

I got a call from a client last week describing this same error message.

Recommended a clean install aand haven't heard back since.

I think that is what I tried. I un-intalled the program, and then re-installed it and after installation, installed the latest patch. This did not resolve the problem. If there is something else that needs to be done for a "clean instal" could you outline the procedures? Thanks for your help.

[Laszlo Nagy]

I am not a Mac guy, but sometimes the guys recommend deleting all Preferences after the uninstall and before the reinstall.

[Greg Kmethy]

An uninstall/reinstall will not delete your preferences and work environment files. So if the problem lies there, a reinstall will not help. delete the C:\Documents and Settings\user\Application Data\Graphisoft\ArchiCAD 10.0.0 USA R1 folder, if you don't mind deleting your Work Environment.
My guess that ArchiCAD is loading a library part that is using this text file. Or maybe a third party Add-On. Reset the libraries and the loaded Add-Ons too.

[Anonymous]

Mike wrote:
"File not found, can't open for input while operating on file 'Cadi_NewMenu.txt'"

It looks like a master GDL or add-on is looking for a data file. From the file name I am guessing it is a CADimage add-on. If the add-on is needed try to find the file and put it back where it belongs (or reinstall the add-on). If not unload the add-on.

[Anonymous]

Thanks for all of your advice. I will try these options the next time I am in their office.

[Anonymous]

I created a Cadi_NewMenu.txt file in the cad image library, it works ok now no errors