Horror! Dimension bug - crashing!

[Anonymous]

Very weird bug... and I'm not sure how it relates to the ArchiCAD 16 codemeter upgrade but it seems somehow related.

Last night our network codemeter was upgraded to 16, but we are still working on 15 (build 3898 on Windows) for our projects until testing is done and templates updated.
We also, however, added a new folder with some updated library parts (for 15) to the C drives of all the workstations.

With teamworked and solo files, on different workstations with different projects, there is a dimensioning bug which has occurred between yesterday and today. Find any string of dimensions and add a new dimensioning node - ArchiCAD thinks about it for a second or two ... and then CRASHES.

Is anyone else having this problem? Please would you guys test to see if you can add a node to a dimension string in 15 if you've upgraded your protection key to 16 already.

GS or Karl, anyone: Could a loaded libraries affect dimensioning? Or for that matter updating the protection key to 16?

Thanks in advance

[Anonymous]

Karl wrote:
Hate to hijack this hotfix thread ... maybe you can copy your post into a fresh one? This seems like a nasty issue.

Ok - Moved, as you can see

Karl wrote:
Adding dimension nodes works fine for me on Mac in 15 still after the 16 CM upgrade. It seems unlikely that either libraries or the CM key upgrade (or even CM driver) could cause an add-node crash. Since it happens on Solo files, it can't be related to reservations ... The only thing I can think of that could impact things would be 3rd party add-ons. You could try temporarily moving any that you have from the Add-Ons folder into another folder, restart AC and see if things are still amiss...?

Well, the only thing changed overnight was one of the loaded libraries and the 16 key update. Add-ons have not changed.
I'd test but we have IT in charge (permissions etc.). Had to get them to upload the new lib parts last night. It wasn't done as instructed and we now have duplicates. Wondering if this may affect the dims...

[Greg Kmethy]

Hi Kim,

The key upgrade can not cause this. Loading libraries is also unlikely to cause this, but that is not entirely impossible.

It would be great if you could send the file with all libraries to your local tech support so they can check it out. If you post a Bug ID here (they are all logged into the CrashSubmissionLog.txt file), we would be glad to take a quick look to see if it's something we already aware of.

Greg

[Judit Boros]

Dear Kim and other Users,

we received the BUG ID and based on the received data's the problem in this specific case was the Grid Tool Add-on Build number. It is recommended the Add-ons build number should match the ArchiCAD's Build number.

Regards,

[Anonymous]

Hi Judit and team

Thanks for the solution - yes, the add-ons are controlled by IT, users don't have permissions, and the Grid Tool is not one of the ones selectable with the Add-On Manager. IT have been informed and this problem should be rectified by them.

Thanks for finding the root of the problem.